Question 1

How does RentThis work?

Accepted Answer

RentThis is a peer-to-peer rental marketplace that connects people who own equipment, vehicles, and tools with people who need to rent them. Search for what you need, book it online with secure payment, and arrange pickup or delivery.

Question 2

How do I create an account?

Accepted Answer

Click "Sign Up" in the top navigation, enter your email and create a password, or sign up with Google. Verify your email and you're ready to start renting or listing.

Question 3

Is it free to sign up?

Accepted Answer

Yes, creating an account is completely free. There are no monthly fees. You only pay when you make a booking (renters) or RentThis takes a small service fee from completed rentals (sellers).

Question 4

What areas does RentThis serve?

Accepted Answer

RentThis currently operates throughout Massachusetts, with primary coverage in Brockton, Boston, Plymouth, Quincy, and Cambridge. We're expanding to new areas regularly.

Question 5

How do I book a rental?

Accepted Answer

Find a listing you need, select your rental dates and quantity, choose pickup or delivery, then proceed to checkout. Your payment is held securely until the owner confirms the booking.

Question 6

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards through Stripe. Apple Pay and Google Pay are also supported. All payments are encrypted and PCI-compliant.

Question 7

Can I cancel a booking?

Accepted Answer

Yes, you can cancel a booking from your dashboard. Cancellation policies vary by listing — check the listing details before booking. Cancellations before owner confirmation are always free.

Question 8

What if an item is damaged during my rental?

Accepted Answer

Every rental includes optional insurance coverage. Security deposits protect owners against damage. If there's a dispute, our support team mediates to reach a fair resolution.

Question 9

Is insurance included?

Accepted Answer

Basic protection is included with every booking (8% insurance fee). You can opt into additional protection (5%) for extra coverage during checkout.

Question 10

Can I extend my rental?

Accepted Answer

Yes! From your booking detail page, click "Extend Rental" to add more days. The extension cost is calculated at your original daily rate and charged to your payment method.

Question 11

How do I list my items for rent?

Accepted Answer

Click "List an Asset" in the navigation, search our product catalog or enter custom details, add photos and pricing, then submit for review. Once approved, your listing goes live immediately.

Question 12

How much does it cost to list?

Accepted Answer

Listing is free. RentThis charges a 12% service fee on completed rentals, which covers payment processing, platform maintenance, and customer support.

Question 13

How do I get paid?

Accepted Answer

Payments are deposited directly to your linked bank account via Stripe. You'll need to connect a Stripe account during setup.

Question 14

When do I receive my payout?

Accepted Answer

Payouts are processed automatically after booking confirmation. Funds typically arrive in your bank account within 2-5 business days depending on your bank.

Question 15

Can I set my own prices?

Accepted Answer

Absolutely. You set daily, weekly, and monthly rates. You can also use flat-rate pricing with overage fees for longer rentals. You control your security deposit and delivery fees too.

Question 16

How does the approval process work?

Accepted Answer

After submitting a listing, our team reviews it to ensure quality and accuracy. Most listings are approved within 24 hours. You'll receive an email notification when your listing goes live.

Question 17

Do you offer delivery?

Accepted Answer

Delivery availability depends on the seller. Each listing shows whether delivery is available, free, or has a fee. Many sellers in service categories (dumpsters, portable restrooms, generators) offer delivery as standard.

Question 18

How is the delivery fee calculated?

Accepted Answer

Sellers can set delivery pricing as: free, flat fee, per-mile rate, or included in the rental price. Per-mile fees are calculated based on the distance between the listing location and your delivery address, with a minimum charge.

Question 19

What about pickup and return?

Accepted Answer

Pickup/return fees are shown separately at checkout. Many sellers set the same rate for delivery and pickup. Some offer free pickup if you handle the return yourself.

Question 20

What's the delivery radius?

Accepted Answer

Each seller sets their own maximum delivery radius. This is shown on the listing page. Most sellers in Massachusetts deliver within 30-50 miles of their location.

Question 21

Can I pick up the rental myself?

Accepted Answer

Yes, most listings offer a pickup option. Select "Pickup" during checkout and coordinate with the seller for pickup time and location.

Question 22

What can I rent on RentThis?

Accepted Answer

RentThis offers 12 categories: Vehicles, Equipment, Tools, Storage, Dumpsters, Spaces, Electronics, Outdoor, Portable Restrooms, Generators & Power, Trailers & Hauling, and Fencing & Barriers.

Question 23

Do you have porta potty rentals?

Accepted Answer

Yes! We offer Standard Porta Potties, Deluxe units, ADA-compliant restrooms, Luxury Restroom Trailers, Hand Wash Stations, and Portable Sinks. Perfect for events, construction sites, and outdoor gatherings.

Question 24

Do you have generator rentals?

Accepted Answer

Yes, we have generators from 2000W portable units to 50kW industrial generators. We also offer Power Distribution Boxes, Spider Boxes, and Temporary Power Poles for job site power needs.

Question 25

Do you have trailer rentals?

Accepted Answer

Yes, including Utility Trailers (5x8 and 6x12), Enclosed Cargo Trailers, Flatbed Trailers, Dump Trailers, Car Hauler Trailers, Equipment Trailers, and Gooseneck Trailers.

Question 26

Do you have dumpster rentals?

Accepted Answer

Yes, we offer 10, 15, and 20 yard dumpsters for construction debris, renovation cleanouts, and general waste removal. Delivery and pickup are typically included.

Question 27

Do you have temporary fencing?

Accepted Answer

Yes, we offer Temporary Chain Link Fence Panels, Construction Barricades, Jersey Barriers, Traffic Cones, Crowd Control Barriers, and Privacy Screen Fencing.

Question 28

How are payments protected?

Accepted Answer

All payments are processed through Stripe with full encryption. Your payment information is never stored on our servers. Funds are held securely until the rental is confirmed.

Question 29

Are renters verified?

Accepted Answer

All users must verify their email address to create an account. Sellers can see a renter's profile, booking history, and reviews before accepting a booking.

Question 30

What if there's a dispute?

Accepted Answer

Contact our support team and we'll mediate the dispute. We review all evidence including photos, messages, and booking details to reach a fair resolution.

Question 31

How do reviews work?

Accepted Answer

After a rental is completed, renters can leave a star rating and written review. Sellers can reply to reviews. Reviews help build trust and help other renters make informed decisions.

Question 32

How do I edit my profile?

Accepted Answer

Go to your Profile page from the navigation menu. You can update your name, bio, phone number, address, and avatar photo.

Question 33

How do I contact support?

Accepted Answer

Visit our Contact page or email support@rentthis.com. We aim to respond to all inquiries within 24 hours.

Question 34

Can I have multiple listings?

Accepted Answer

Yes, there's no limit to the number of items you can list. Each listing is reviewed independently.

Question 35

Can I switch between renter and seller modes?

Accepted Answer

Yes, you can toggle between Renter and Seller views from your dashboard. Both modes use the same account.

Frequently Asked Questions

Getting Started

Renting

Listing & Selling

Delivery & Pickup

Categories

Safety & Trust

Account & Support

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